Privacy Policy

Introduction and Overview

Undisputed Waste Services (operating as Undisputed Site Services Limited (trading as Undisputed Waste Services), registered company number 17356878) is committed to respecting your privacy and protecting any personal details you share with us. This policy describes how we collect, store, and process personal data when you browse our website or submit an enquiry for clearance services.

We operate in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For any questions concerning how your details are handled, please contact our Data Protection Officer at sales@undisputedwasteservices.com.

What Personal Information We Collect

When you submit a quote request, contact form, or telephone enquiry, we collect only the information necessary to fulfill your clearance request:

• Your full name and contact telephone number
• Your email address for quotation communication and invoices
• The property address or postcode where the clearance will take place
• Details regarding property access, item volumes, and optional job descriptions

How We Use Your Data

We use your submitted personal information solely for legitimate operational purposes:

• Calculating and delivering accurate clearance price estimates
• Coordinating collection appointments and dispatching field crews
• Generating statutory duty of care waste transfer documentation
• Handling administrative invoicing and payment processing

We do not sell, rent, or trade your personal information to third-party marketing companies. We will never add your details to marketing mailing lists without your explicit consent.

Advertising and measurement: If you accept these cookies, we use Google Ads conversion tracking and Google Analytics to see whether enquiries come from our Google ads, how the site is used, and to let Google show our ads to people who've visited. Google Ireland Limited (and Google LLC in the US) receives online identifiers, the ad click ID, the pages viewed, device and browser details, approximate location, and the time of any enquiry. We rely on your consent (UK GDPR Article 6(1)(a)), and you can withdraw it at any time through Cookie settings. Google may process this data in the US under the UK-US data bridge or standard contractual clauses. We don't send Google your name, email or phone number.

Waste Carrier Duty of Care Records

Under UK environmental legislation, licensed waste carriers (operating under registration CBDU649744) are legally obligated to retain waste transfer notes and consignment documentation for a statutory period (typically two years). These records contain collection addresses and descriptions of transferred materials to satisfy Environment Agency audits.

Data Security and Retention

We apply appropriate technical security measures to protect your submitted data against unauthorized access, loss, or alteration. Data is retained only for as long as necessary to complete your clearance service, comply with legal accounting regulations, and satisfy statutory waste recording mandates.

Your Statutory Rights

Under UK data protection law, you possess several rights regarding your personal information, including the right to request access to the data we hold, the right to request rectification of inaccurate records, and the right to request erasure where legal retention obligations do not apply.

To exercise any of these rights, contact our administrative team at sales@undisputedwasteservices.com. You also retain the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been handled improperly.